Contact
Contact information
Please select a country/region to find out the information about support, sales, and shipping address.
Customer support
For support related to a new order that was placed after August 15:
Phone: +1 (650) 452-9340 Ext. 0
Mon-Fri: 10 am EST – 6 pm EST
Fax: +1 (650) 446-7790
E-mail: support@blueprintgenetics.com
If you need support for a previous order that was placed prior to August 15:
Phone: +1 (650) 452-9340 Ext. 0
Mon-Fri: 11 am EST – 2 pm EST
Fax: +1 (650) 446-7790
E-mail: support.us@blueprintgenetics.com
This number is dedicated to customer support for genetic testing, billing, and related inquiries. If you are trying to reach another department or a specific individual, please contact them directly via email firstname.lastname@blueprintgenetics.com. Please note that we are unable to transfer calls to other functions from this line.
Sales support
Phone: +1 (650) 452-9340
Fax: +1 (650) 446-7790
E-mail: support.us@blueprintgenetics.com
Billing support
For client invoice or billing questions:
- Phone:+1 (650) 753-8392
- Mon-Fri: 6am PST – 2:30pm PST
For patient billing questions (received a billing statement):
- Phone:+1 (650)-278-4488-
- Mon-Fri: 7am PST – 3:30pm PST
Business development
E-mail: biopharma@questdiagnostics.com
Other inquiries
E-mail: marketing@blueprintgenetics.com
Sample shipping address
200 Forest Street
2nd Floor
Marlborough, MA 01752
United States
Office
200 Forest Street
2nd Floor
Marlborough, MA 01752
United States
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