We aim to deliver Express Service results in 2 weeks from the start of laboratory processing.

If we do not meet this turnaround time due to reasons attributable to Blueprint Genetics, we will refund the Express Service fee. The refund applies only to the Express Service surcharge and does not affect the price of the genetic test.

We will not refund the Express surcharge in the following circumstances:

• The sample does not pass quality control. In these cases, the expected turnaround time restarts when the replacement sample is received
• Sample goes to confirmation
• Delays caused by a force majeure event or other circumstances beyond Blueprint Genetics’ reasonable control

The refund of the Express Service fee is the sole remedy for failure to meet the stated turnaround time.

For questions regarding your order or refund eligibility, please contact Customer Support.

Global:

E-mail: support@blueprintgenetics.com
Fax: +358 (9) 8565 7177
Phone: +358 (800) 552 067 (toll free)
Opening Hours: Mon – Fri 8am – 5pm EET

North and South America:

E-mail: support.ca@blueprintgenetics.com
Fax: +1 (650) 446-7790
Phone (North America): +1 (833) 697-4665 (toll free)
Phone (South America): +1 (650) 452-9340
Opening Hours: Mon – Fri 10am – 6pm ET